Your order is marked as delivered on the carrier's website, but your package has not arrived ?
- If your order was placed on our site, please contact the carrier in order to open a dispute with their service and contact our customer service via the contact form so that we can do the same.
-If your order was placed on a Marketplace or with a retailer, please contact their customer service department to find out about the specific terms and conditions applicable to this case.
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