What is the guarantee for my product?

All our products are guaranteed for 2 years from the date of purchase.

Depending on where you purchased your product, you have 2 options to exercise your warranty:

1. If you made your purchase on our website livoo.fr, please contact us via our contact form and explain the issue you are experiencing with your product. 
2. If you purchased your product from one of our retailers (physical store or online), please contact them directly.

If you purchased your product from one of our retailers (physical store or online):

We encourage you to contact the retailer's customer service to obtain an exchange or a refund.

Since the invoice was generated by their services, they are responsible for the warranty.

We are providing a link to www.economie.gouv.fr regarding the legal warranty of conformity which will help support your request with the retailer:

"The legal warranty of conformity allows you to request from the seller the repair or the replacement of the goods. If repair and replacement are impossible, you can return the goods and get a refund or keep the goods and get a partial refund.
The professional seller is solely responsible for the compliance warranty towards their customer. They cannot redirect you to the manufacturer."